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 Job Summary

  • Job Title: Customer Service Associate
  • Job Code: SA-FA-PL-USFCLJ5
  • Job Location: Manitou Springs, CO 80829
  • Job Date: 6/14/2022
  • Duration: 0 Months
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 Job Description

Our client is looking for a candidate with Neurodivergence to fill an upcoming Remote Customer Service role. Be one of the first to apply! This client is a primary leader and innovator in the insurance industry, and they may be looking for you!

This is a remote position, but candidates must reside in the state of Colorado.

SourceAbled leverages strong ties to Fortune 500 employers, partnerships with the disability community, and the latest technologies to deliver an integrated solution for attracting and hiring qualified talent with unique abilities.

The Customer Service Associate position operates in claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.

Specific responsibilities will include, but are not limited to the following:

Responds to inbound telephone inquiries in a Claims Contact Center.

Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.

Provides customers with an explanation of the claim process. May authorize services such as roadside assistance and rental cars.

Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.

Ensures all customer interactions are clearly and accurately documented in the claim file.

Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

Education Requirements:

High School diploma or equivalent required.

Experience Requirements:

Customer Service Experience preferred.

Special Skill Requirements:

- Strong verbal communication and listening skills

- Proficient in English written and verbal communication skills

- Assumes personal responsibility for actions

- Possesses flexibility to work in a fast paced, dynamic environment

- Possesses strong technical aptitude including the ability to master multiple windows simultaneously.

Additional Qualification:

Insurance Adjusters License is required in states where applicable.

To find out more about Rangam, SourceAbled, and this role, click the apply button. 

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